Frequently Asked Questions
When Should We Arrive and Depart?
Check in time is 2:00 p.m. We ask that you vacate the self catering apartment by 10:00 a.m. on the morning of your departure to allow us time to prepare the apartment for guests arriving to Guernsey.
What If I Arrive Early?
You are welcome to leave your luggage with us while you walk into St Peter Port or relax by the pool. Of course, if your apartment is ready you may check in early. We have a large reception area with comfortable seating and complimentary coffee, tea, and biscuits for your enjoyment.
Is Smoking Allowed in Any of the Properties?
No, all of our properties are strictly non-smoking by Guernsey law. There are designated smoking areas for our guests who wish to smoke. We kindly ask that, should you wish to smoke, please be considerate of non-smoking guests and only use designated areas.
Are Pets allowed in the self catering apartments?
No. Although we love pets, we have a strict no-pet policy as some guests may be allergic to dog and cat hair.
Are Towels, Linens, Pillows, and Duvets Supplied?
Yes, all beds are made and the apartments are stocked with bath and hand towels. Beach towels on request are included among the amenities provided when you stay at the Albany self catering apartments.
Do You Supply Toiletries?
Yes. Our self-catering apartments are stocked with full-size shampoo, conditioner, bath gel, and hand soap.
Do You Supply Washing up Liquid?
Yes, we supply washing up liquid, kitchen and bathroom cleaner, cloths, and toilet rolls to start your stay.
Do You Supply a Welcome Pack?
Yes, our self catering apartments are stocked with tea, coffee, sugar, and a quart of our lovely Guernsey milk.
Where Is the Nearest Supermarket?
Waitrose™ in St Peter Port is less than one mile away (1.2 km). A convenience store is located a seven-minute walk away.
Where Are the Nearest Pubs and Restaurants?
The nearest pub and restaurant is a five-minute walk; however, there are more than 20 restaurants and 10 pubs in St Peter Port within a 15-minute walk.
Are the Apartments Serviced?
Yes the self catering apartments are serviced weekly by our professional in-house staff. On departure, please dispose of all rubbish and leave the property and its contents clean and tidy.
Do I Have to Book for an Entire Week for my visit to Guernsey?
Standard bookings are for a period of one week but there may be flexibility at quieter times to offer shorter stays with a minimum of three nights.
What Days can I Arrive?
Typically, our self-catering holidays run from Saturday to Saturday or Wednesday to Wednesday, however, at quieter times we may be able to offer other arrival days.
What about Cancellations?
Basically, you may cancel up to eight weeks prior to arrival and receive a refund. Details of our booking conditions are supplied with each booking. Please read our booking conditions and ask if you have any questions.
Is There a Manager On-Site?
Contact us now, in St Peter Port, Guernsey, if you have any other questions about our self-catering apartments.